Course | Active Listening Skills and Giving Positive Constructive Feedback

Price

Original price: £810 + VAT (£162) per person.

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• Group Training
If you have three or more learners, Happy can tailor the content to your team, and host the training remotely, at your workplace or at Happy’s HQ in Aldgate, Central London.

Date

Live Online Learning

11 August 2026
10:00 AM - 4:30 PM

Description

Giving feedback doesn’t have to feel awkward — and listening well is more than just staying quiet.

In today’s fast-moving workplaces, how we communicate matters more than ever. This practical, one-day course will help you develop two essential (and often overlooked) skills: listening assertively and giving positive, constructive feedback that builds trust rather than tension.

Whether you’re a manager, team member or someone who wants to improve collaboration, this workshop will help you speak up with confidence and listen in a way that makes people feel truly heard.

Course Overview

This one-day in-person course helps you build confidence in two critical areas of communication: assertive listening and effective feedback. You’ll learn what it means to really listen (not just wait your turn to speak), and how to give feedback that’s honest, helpful and kind — even when it’s difficult.

Using real-life examples, structured practice and self-reflection, you’ll walk away with tools you can use straight away to improve relationships and communication at work.

Why Take This Course?

• Learn how to listen actively and assertively — not passively or aggressively
• Understand how to give feedback that supports growth, not defensiveness
• Discover how feedback can motivate and empower (not just critique)
• Build confidence in both everyday conversations and more formal feedback
• Create a safer, more open team culture by listening and speaking more effectively
• Practise real-life scenarios in a safe, supportive environment
• Leave with tools you can use immediately at work

Who Is This Course For?

This course is perfect for you if:
• You want to improve your communication skills at work
• You sometimes avoid giving feedback because you’re unsure how to do it constructively
• You’re in a leadership or management role and want to build trust with your team
• You find it hard to speak up when something bothers you
• You want to create stronger, more respectful relationships at work

What You Will Learn

• Use active listening techniques to build trust and understanding
• Identify and overcome common listening barriers
• Communicate more assertively in conversations at work
• Give feedback that is clear, constructive and kind
• Understand how to tailor feedback for different people and situations
• Support a more open, respectful and collaborative team culture
• Feel more confident in difficult conversations — with tools to guide you

Curriculum and Key Themes Covered

Themes covered
This one-day workshop will be structured around lots of small sessions and practical exercises. You will work with the other members of your group throughout, enabling you to learn from your own experience as well as each other. Learners must be open to looking at the ways in which people work at their best within a safe and supportive environment, in line with Happy’s principles.

By the end of this workshop, you will:
• Understand how communication works and look at the difference between listening and hearing
• Discover the benefits of empathic listening
• Learn and practice the 5 key elements of active listening
• Understand how to use questions to get the best out of your relationships
• Recognise what stops you listening and identify solutions to deal with this
• Identify key tips to improve your communication on the phone
• Identify the difference between constructive and destructive feedback
• Identify what stops you giving feedback and the impact this can have on others
• Identify where the most valuable feedback for a person can come from
• Learn the key steps to providing constructive and positive feedback clearly and within appropriate timescales
• Practice giving feedback positively to create new possibilities
• Prepare yourself to respond well to feedback from others