Customer Service Eduye
Contact
Do you have any questions, suggestions, or would you like to contribute to Eduye? We’d love to hear from you. Our team is ready to help and aims to respond within one working day.
Access
At Eduye, we want to make your search for educational resources as smooth and enjoyable as possible. We don’t sell products ourselves, but we proudly connect you to trusted educational providers who do.
When you discover something valuable on our platform, you’ll be redirected to the provider’s website to complete your purchase. Access methods may vary depending on the provider and type of product. Some digital resources may be available for immediate download, while others require account activation, course enrolment, scheduled participation, or email confirmation.
Whenever possible, we include important access details directly on our product pages to help you know what to expect before registering or purchasing. However, we always recommend checking the provider’s website for the most accurate and up-to-date information.
Do you have questions about accessing a resource, joining a course, or finding your registration details? You can contact the provider directly, or reach out to us if you need help finding the right information.
Cancellations & Refunds
At Eduye, we understand that sometimes a product, digital resource, or professional development opportunity may not fully meet your expectations. Since Eduye connects you with trusted educational providers rather than selling products directly, cancellations, and refund requests are handled by the provider where you completed your purchase or registration.
Each provider manages their own cancellation policies, including conditions, timelines, refund eligibility, and procedures. Whenever possible, we include important cancellation and refund information directly on our product pages. However, we always recommend reviewing the provider’s policy carefully before placing an order or registering for a course.
If you are unsure how to start a return, cancellation, or refund request, or do not know which provider to contact, feel free to reach out to us. We are happy to help guide you to the right place.
About us
Eduye is an inspiration platform designed for primary school teachers. Our mission is to empower every teacher with practical tools, confidence, and fresh ideas to prepare students for the world of tomorrow. We believe that when teachers collaborate and share knowledge, education becomes stronger.
On Eduye, you'll find teaching materials, educational tools, workshops, training sessions, and more – all from a variety of trusted providers. We bring it all together in one convenient place. Eduye is built by and for educators, connecting professionals with each other and with innovative solutions.
Together, we work every day on a platform that inspires, supports, and connects educators. Built by and for education.
Our team
Together, we work every day on a platform that inspires, supports, and connects educators.
Robert den Hollander
Co-FounderJoyce Lim
HR ManagerMaya Pusparini
Team LeadFitriani Firstkasari Putri
Content EditorCicilia Rena Anggraeni
Content EditorNina Mommers
Design & Branding Manager
Complaints
We strive to ensure every Eduye user has a positive experience. If something doesn’t meet your expectations or you have a complaint, please let us know. We take all feedback seriously and aim to resolve any issues together.
Since Eduye does not sell products directly, any complaints regarding an order or a product should be directed to the store or supplier where the purchase was made. They will handle the issue according to their own complaint procedure.
If your concern is about our platform or service, you are welcome to contact us directly. Feedback from educators is incredibly valuable to us as it helps us continuously improve Eduye.
Frequently asked questions
Affiliate program section
MontiPlanet often provides its visitors with links that direct consumers to their local storefront for them to buy more easily. These links regularly use the affiliate programs provided by the relevant marketplace, ecommerce store or brand. When someone clicks on the links and then goes on to buy something MontiPlanet may receive compensation in the form of an affiliate commission.
It’s important to note that clicking on a link doesn’t cost the consumer anything. The commission is paid from the seller’s margin, often as a marketing expense.
In full transparency, and in compliance with FTC guidelines, we want to inform you of the following: In most cases MontiPlanet links are affiliate links and a small commission from sales of certain items will be earned. As an Amazon Associate we earn commissions for qualifying purchases on Amazon.
Cookie Policy
Eduye uses cookies and similar technologies to optimize your experience. Functional cookies ensure the website works properly and remember your preferences (such as language settings). We also use analytical cookies to gain insights into how the site is used, so we can improve it continuously based on teacher needs.
When you first visit Eduye, you can choose which cookies you want to accept. You can change your preferences at any time using the Cookie Settings button at the bottom of any page. Read our Privacy Policy for full details on how we handle cookies and personal data.
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