What will you learn?
- How to deal with dissatisfaction in a relaxed way.
- How to bring up a sensitive subject.
- How to deal with challenging questions or indignant remarks.
- How to ensure that the other person is more open to a genuine conversation and to arguments.
Programme
- How to bring relaxation into the conversation, including for yourself.
- Why trying to persuade someone can sometimes backfire, and what you can do instead.
- A useful step-by-step plan from red light to green light.
- How to build a smooth bridge to what you want to say.
- Make your point like royalty.
About Iris Posthouwer
Iris Posthouwer is a trainer, speaker and author specialising in relaxed persuasion and setting relaxed boundaries. Her mission: to make uncomfortable situations easier.